Shipping Policy

Delivery areas

We currently deliver to the following countries: Austria, Australia, Czechia, Spain, France, Norway, New Zealand, Sweden, United Kingdom, United States, Canada, and Switzerland.

Where orders ship from

The Shoppiva shop is operated by CPM Consulting FZ LLC, an international company registered in the United Arab Emirates. Our logistics are managed from that country: orders are prepared and shipped from our logistics centres and partner warehouses located abroad, depending on the delivery destination.

No additional charge is added by us when you place your order, apart from the delivery charges shown to you before you confirm it.

Delivery times

Order cut-off time: midnight (00:00), Paris time.

• Shipping: orders are usually shipped within 24 to 48 hours (Monday to Friday).
• Delivery: delivery then takes 3 to 7 business days (Monday to Friday).

The total estimated time between your order and its delivery is therefore 4 to 9 business days.

These times are estimates, depending on the destination and logistics conditions. For a more precise estimate, please refer to the information shown on the product page when you place your order.

Delivery charges

Free delivery on all orders.

In all cases, the delivery charges that apply to your order are shown to you before you confirm it.

Shipping confirmation and tracking

When your order is shipped, you receive a confirmation email containing your tracking number, as soon as the carrier has created it.

Depending on the carrier and the shipping method, tracking may take a little time to become active after the parcel has been sent.

You can write to us at contact@shoppiva.com at any time to find out the status of your order. We remain your point of contact for any question about its delivery.

Changing and cancelling an order

The conditions under which you can change or cancel your order before it is passed to our logistics centre are set out in Article 7 of our Terms and Conditions of Sale and Use.

If you do not wish to keep an item after receiving it, you benefit from your statutory right of withdrawal and from our 30-day commercial returns policy. Please see our Returns and Refunds Policy to find out more.

Order not received

If you have not received your order, including when the tracking shows it as delivered, contact us at contact@shoppiva.com. We will open an investigation with the carrier to locate your parcel.

If the carrier confirms a problem or that the parcel has been lost, the procedure for lost parcels, with the solutions offered (free resend or refund), is detailed in our Returns and Refunds Policy.

Tracking information is sometimes not immediately available, for technical or logistical reasons. If you cannot locate your parcel, write to us: we will look for a solution with you as quickly as possible.

In accordance with Articles L216-1 et seq. of the French Consumer Code (Code de la consommation), delivery remains our responsibility until you take physical possession of your order.

Damaged order

If you receive a damaged product, contact our customer service team at contact@shoppiva.com as soon as possible. To process your request quickly, we may ask you for supporting evidence, such as a photo of the product or the packaging.

The solutions offered (a new product sent free of charge or a refund) and who covers the return costs are detailed in our Returns and Refunds Policy.

Contact

Our customer service team is available by email at contact@shoppiva.com, Monday to Friday, 9:00 to 18:00. We reply within 24 to 48 business hours.